General Questions
Below is a screen shot on how to set up call forwarding. One detail that these instructions leave out is that when you set the number to forward to, you need to include ‘9-1-areacode-number’ So the full number should be 12 digits.
If you need more information, have a question, a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
- By Phone – 513-345-6990
- By email – help@towneproperties.com
- By filling out the form on www.towneinfosystems.com
- By submitting a work order via the TISI app, located in the Apple IOS and Android store.
Of course, supply as much information as you can so we can provide the best help possible quickly.
There are two important parameters you need to consider before using our conference calling system:
#1 – You MUST initiate the call from your desk phone
#2 – There is a maximum of 63 attendees allowed on the call.
- The owner of the meeting will give out the conference bridge phone number to the attendees and a PIN number. The bridge number is 513.562.1599 and the PIN would be the conference owner’s office desk phone extension.
- From their office desk phone, the conference owner will start the meeting by dialing ‘8*XXXX’ (XXXX, being their extension.) The owner does not need to dial the bridge number.
- If an attendee joins the meeting before the owner, they will be placed on hold until the owner joins the meeting.
- If an attendee is on the internal phone system, they would only need to dial ‘8*XXXX’ (XXXX being the conference owner’s extension.)
- If they enter their own extension instead the conference owner’s extension, they would be starting their own conference bridge rather than joining the current conference.
If you need more information, have a question, a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
- By Phone – 513-345-6990
- By email – help@towneproperties.com
- By filling out the form on www.towneinfosystems.com
- By submitting a work order via the TISI app, located in the Apple IOS and Android store.
Of course, supply as much information as you can so we can provide the best help possible quickly.
You can learn how to view Held emails by reviewing the following article:
https://towneinfosystems.com/wp-content/uploads/2020/01/KB-Article-Mimecast-Viewing-Held-Messages.pdf
If this article doesn’t answer your question, or, if you need more information, have a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
By Phone – 513-345-6990
By email – help@towneproperties.com
By filling out the form on www.towneinfosystems.com
By submitting a work order via the TISI app, located in the Apple IOS and Android store.
Of course, supply as much information as you can so we can provide the best help possible quickly.
You can learn to process quarantined email by reviewing the following article:
https://towneinfosystems.com/wp-content/uploads/2020/01/KB-Article-Mimecast-Digest-email.pdf
If this article doesn’t answer your question, or, if you need more information, have a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
By Phone – 513-345-6990
By email – help@towneproperties.com
By filling out the form on www.towneinfosystems.com
By submitting a work order via the TISI app, located in the Apple IOS and Android store.
Of course, supply as much information as you can so we can provide the best help possible quickly.
If you need assistance logging in to the Mimecast email portal, you can reference the following article:
https://towneinfosystems.com/wp-content/uploads/2020/01/KB-Article-Mimecast-Personal-Portal.pdf
If this article doesn’t answer your question, or, if you need more information, have a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
By Phone – 513-345-6990
By email – help@towneproperties.com
By filling out the form on www.towneinfosystems.com
By submitting a work order via the TISI app, located in the Apple IOS and Android store.
Of course, supply as much information as you can so we can provide the best help possible quickly.
You can Create a Rule to Manage eMail by reviewing the following article:
https://towneinfosystems.com/wp-content/uploads/2020/01/KB-Article-Recipient-Receiving-A-Secured-Email-with-Mimecast.pdf
If this article doesn’t answer your question, or, if you need more information, have a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
By Phone – 513-345-6990
By email – help@towneproperties.com
By filling out the form on www.towneinfosystems.com
By submitting a work order via the TISI app, located in the Apple IOS and Android store.
Of course, supply as much information as you can so we can provide the best help possible quickly.
You can Create a Rule to Manage eMail by reviewing the following article:
https://towneinfosystems.com/wp-content/uploads/2020/01/KB-Article-Sending-Secure-Email-with-Mimecast.pdf
If this article doesn’t answer your question, or, if you need more information, have a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
By Phone – 513-345-6990
By email – help@towneproperties.com
By filling out the form on www.towneinfosystems.com
By submitting a work order via the TISI app, located in the Apple IOS and Android store.
Of course, supply as much information as you can so we can provide the best help possible quickly.
You can learn about the Yardi Condo Violations app by reviewing the following: https://towneinfosystems.com/wp-content/uploads/2019/04/Violations-Application-and-Module-Instructions.pdf
If this article doesn’t answer your question, or, if you need more information, have a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:
By Phone – 513-345-6990
By email – help@towneproperties.com
By filling out the form on www.towneinfosystems.com
By submitting a work order via the TISI app, located in the Apple IOS and Android store.
A plugin update caused the resident ledger to reset to the default out of the box ledger. We resolved the issue at 8:30 am this morning. If you are still having problems, you will need to delete your Internet Explorer browser cache. Please see the directions below. If you have any further issues, please call the help desk.
1. From the menu bar, click “Tools,” then click “Internet Options.
2. In the Internet Options screen and on the “General” tab, click on “Delete…” in the browsing history section.
3. Check the boxes that are indicated below on the “Delete Browsing History” screen.
4. Once those items are checked, click the “Delete” button.
5. Finally, once you have received notification that the temporary files have been deleted, restart Internet Explorer.
6. Retry the Yardi issue to see if this resolved your error.
If not, please contact the Help Desk – 513-345-6990
With the move to Yardi 7S, the existing work order portal, myTowne, is no being used for work order processing.
When residents need to submit a work order, they will need to go to https://towneapartmentsearch.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx
There is a message on the myTowne site that explains this, but, they may not have seen it. myTowne has been shut down with the move to Yardi 7S. They will need to click on the “Click to Register” button the first time and have their t-code available.
The Submit a Work Order link has been updated on each community website as well.
When printing your coupon PDF, make sure to choose “Actual Size”. Fit, Shrink, Custom Scale options will make the coupons NOT line up with the perforations on the coupon paper. Example Print Setup Screen Shot
Follow these instructions if you have a browser compatibility issue.
Click on YAPI package to download the file. If you need more information, download the instructions.
Although most of Yardi 7S is browser agnostic, meaning you can use any browser, the Payscan portion is not and requires Internet Explorer.
Yes, there is a slight difference. Coupons don’t use Crystal reports any more. In the Crystal report viewer, there was a “Print” button at the top. Now, the coupons open up in the adobe viewer. You must click on “Export drop down menu” to print.
Although there is not a “Scan” button, there is an “Open PDF” button. You will scan your invoices on to your PC and then use this button to “find” and import the invoices.
You will use the same login information (username and password) that you had previously been using.
Payscan is now integrated into Yardi 7S and there is no need for a second login. Refer to the Payscan manual for more details.
The url for Yardi 7S will be the same url you were using for Yardi 6.