FAQ – Apartments

We have gotten several Work Orders of the type “Check scan takes me to a login screen still but won’t let me go any further “

Check scan was updated and the Login link needs to be changed. You can fix this problem by following these instructions: https://towneinfosystems.com/wp-content/uploads/2019/11/Checkscan-updated-and-breaks-the-login-link.pdf

If this article doesn’t answer your question, or, if you need more information, have a suggestion, or need Help, you can contact the Towne Information Systems Help Desk in any one of the following ways:

By Phone – 513-345-6990
By email – help@towneproperties.com
By filling out the form on www.towneinfosystems.com
By submitting a work order via the TISI app, located in the Apple IOS and Android store.

Of course, supply as much information as you can so we can provide the best help possible quickly.

Payables – Electronic Payments – Credit Cards – Credit Cards –
One time

Payables – Electronic Payments – CHECKscan – Scan Checks (New)

Payables – Find Vendor.  Enter vendor number.  Ledger will be in the
drop-down menu at the top

Resident – Rentable Items – Assign/Release
Resident – Add NonResident Lessee
Analytics – Operations – Residential: Rentable Items Directory & Availability Report

Reports – SQL Reports – Towne Birthdays Report

Analytics – Financial – Financial

Analytics – Operations – Residential: Rent Roll, Gross Potential Rent
Analytics – Operations – Residential AR Analytics: Aged Receivable

Analytics – Operations – Residential: Traffic Details, Conversion Ratio,
Box Score Summary

Analytics – Operations – Residential: Unit Vacancy, Unit
Availability Details, Lease Expiration

Reports – SQL Reports (search “late fee”)

Reports – SQL Reports (search “coupon”)